Question 1

How do you modernize a legacy IVR system?

Accepted Answer

Aumne ACT modernizes a legacy IVR system in three platform-led phases: (1) automated discovery: ACT connects to your existing IVR and ingests every flow, integration, and business rule in days 1–14; (2) AI-driven flow generation: ACT auto-generates conversational flows for Amazon Connect or Google Dialogflow CX in days 15–30; (3) zero-downtime cutover: your legacy IVR stays active until your cutover date, then ACT monitors and optimizes continuously. The entire migration takes 45 days and starts at a fixed fee of $25K.

Question 2

How long does an IVR migration to the cloud take?

Accepted Answer

A traditional manual IVR migration to cloud platforms like Amazon Connect or Google Dialogflow CX takes 12+ months with a manual transformation approach. Aumne's platform-led migration compresses this to 45 days by automating discovery, flow generation, and testing, eliminating the consultant sprint and manual rebuild.

Question 3

What is the IVR migration checklist for enterprise contact centers?

Accepted Answer

An enterprise IVR migration checklist should cover: (1) full discovery of existing flows, integrations and exception handlers; (2) intent taxonomy mapping; (3) CRM and WFM dependency audit; (4) target platform selection (Amazon Connect, Dialogflow CX); (5) flow generation and side-by-side comparison; (6) human-in-the-loop approval for every flow; (7) parallel cutover plan with zero downtime; (8) post-launch containment rate monitoring. Aumne ACT automates steps 1–6 and completes the full checklist in 45 days.

Question 4

How do you move from a DTMF IVR to conversational AI?

Accepted Answer

Moving from a DTMF (touch-tone) IVR to conversational AI requires translating your existing menu trees and business logic into NLU intents, entity definitions, and dialogue flows for platforms like Amazon Connect or Google Dialogflow CX. Aumne ACT automates this translation by ingesting your legacy Avaya, Cisco or Genesys DTMF flows and generating AI-native conversational flows, complete with intent taxonomy and integration mappings, in under 30 days.

Question 5

How much does an Avaya to Amazon Connect migration cost?

Accepted Answer

Aumne ACT migrations start at a fixed fee of $25K for the discovery and migration engagement. Traditional manual Avaya to Amazon Connect migrations typically cost $250K–$1M+ and take 12+ months. The $25K fixed fee covers automated IVR discovery, AI-generated flow production, and parallel cutover support for eligible contact center environments.

Question 6

What is agentic AI for IVR modernization?

Accepted Answer

Agentic AI for IVR modernization refers to AI systems that autonomously discover, analyze, and transform legacy IVR estates without requiring manual human re-implementation at each step. Aumne ACT is an agentic AI platform that independently ingests Avaya, Cisco, and Genesys IVR configurations, maps the full intent taxonomy, and generates production-ready conversational AI flows — making decisions throughout the process that would otherwise require specialist consultants. The result is a 45-day migration versus the traditional 12–18 months.

Question 7

What is the Agentic Conversation Transformer (ACT)?

Accepted Answer

The Agentic Conversation Transformer (ACT) is Aumne AI's patent-pending agentic AI platform for contact center IVR modernization. ACT connects to legacy IVR systems including Avaya, Cisco CVP, Genesys, and Nuance, autonomously discovers every flow and integration, and uses generative AI to produce conversational AI flows for Amazon Connect or Google Dialogflow CX. ACT is classified as an agentic AI system because it executes multi-step migration decisions autonomously — from discovery through cutover — without requiring a manual rebuild by specialist developers.

Question 8

How does generative AI improve IVR migration?

Accepted Answer

Generative AI improves IVR migration by automatically generating conversational AI flows from legacy DTMF IVR logic — a task that previously required specialist developers to manually rewrite each flow. Aumne ACT uses generative AI to translate Avaya VXML, Cisco VoiceXML, and Genesys call flows into NLU-powered intents and dialogue trees for Amazon Connect and Dialogflow CX. This reduces a typical 500-flow migration from 12–18 months of manual development to 45 days of automated generation, with all business rules, integrations, and exception handlers preserved.

Question 9

What is the difference between agentic AI, conversational AI, and traditional IVR?

Accepted Answer

Traditional IVR uses DTMF keypad menus — callers press numbers to navigate rigid trees with no language understanding. Conversational AI IVR understands spoken natural language, uses NLU to detect caller intent, and routes dynamically — enabling self-service containment rates of 60–75% versus 30–40% for DTMF. Agentic AI goes further: agentic AI systems can autonomously execute multi-step tasks, make decisions across complex call flows, retrieve real-time data, and adapt behavior based on context — without scripted logic. Aumne ACT is an agentic AI platform that both migrates legacy IVR to conversational AI and enables agentic AI capabilities in the resulting contact center flows.

Agentic Platform Led
IVR Transformations
In 45 Days, Not 12 Months.

Your Legacy IVR
is Costing You.
High on Maintenance,
Outdated Conversations,
Losing Customers.

The Only Purpose-Built
IVR Transformation Engine.

How Aumne ACT Works

Real Environments.
Verified Numbers.

Enterprise. SI. BPO. OEM.
One Platform. Every Transformation.

What Is Your Legacy IVR
Costing You This Quarter?

Your 45-Day Migration
Starts with a 30-Minute Call.

Agentic Platform Led IVR Transformations In 45 Days, Not 12 Months.

Your Legacy IVRis Costing You.High on Maintenance,Outdated Conversations,Losing Customers.

The Only Purpose-BuiltIVR Transformation Engine.

How Aumne ACT Works

Real Environments.Verified Numbers.

Enterprise. SI. BPO. OEM.One Platform. Every Transformation.

What Is Your Legacy IVRCosting You This Quarter?

Your 45-Day MigrationStarts with a 30-Minute Call.